Privacy Policy
Zim Market · Last updated: 6 November 2026
1. Who we are
Zim Market runs the Zim Market app and website. For privacy questions, contact Cliffmubata@gmail.com.
2. Information we collect
- Account details: your name, email address, password (stored in encrypted form), and profile photo.
- Profile details: phone number, service types, work photos, interests, company name (if you choose a company account), and verification status.
- Identity verification: photos of your ID card and a selfie, while they are being reviewed.
- Jobs and listings: the jobs, bookings, listings, photos and details you post, and the ratings and reviews you give or receive.
- Messages: chats between members about jobs, listings and private conversations.
- Location: the location you choose to share, used for nearby results and distances.
- Boosts: the boost you buy, the reference you quote and the payment confirmation.
- Technical details: device and browser information, and records of actions needed to keep the app secure.
3. How we use your information
We use your information to run the app, create and secure accounts, show jobs and providers, deliver messages and notifications, process boosts, check identity, prevent fraud and abuse, deal with reports, and improve the service.
We do not sell your personal information.
4. Who can see your information
- Other members can see your name or company name, profile photo, service types, work photos, ratings and reviews, and listings you post.
- Members in a job or chat with you can see your contact details, the messages you send and your job details.
- Our team can see information needed to review verification, reports, boosts and suspensions. Our service providers (for example hosting, email delivery and map tiles) process information only to run the service for us.
- We may share information where the law requires it or to protect people from harm.
5. Messages
Messages are stored so you can read them later and so we can deal with reports. We may read a message if it has been reported, to deal with that report.
6. Location
We use location to show nearby jobs, providers and listings. Where possible, we store only a rounded or approximate location. You can turn location off in your browser or device settings, but some features will stop working.
7. Identity verification photos
ID and selfie photos are stored privately, are seen only by the team reviewing verification, and are deleted once the review is complete. We keep only the verification result.
8. Payments
Zim Market does not receive or hold job payments. Jobs are paid face to face between users. For boosts, we record the reference you quote and whether we have confirmed your payment. We do not collect or store EcoCash or Mukuru PINs or passwords. We no longer ask for payout or bank details. If you gave us payout details before, we will delete them on request.
9. Storage and security
Your information is stored with our hosting and database providers, with access limited to what each feature needs. We use encryption in transit and access controls to protect information, but no system is completely secure.
10. How long we keep information
We keep account and profile information while your account is open. Verification photos are deleted after review. Messages and job records are kept while needed for the service, for disputes and reports, and as the law requires. When you delete your account, we delete or anonymise your personal information, except where the law requires us to keep it.
11. Your rights
Under Zimbabwe's Cyber and Data Protection Act, you may ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, and object to some uses. To make a request, email Cliffmubata@gmail.com. We may need to check your identity first.
12. Deleting your account
You can delete your account in Settings. Deletion is blocked while you have open jobs. Once deleted, your account cannot be recovered.
13. Cookies and local storage
The app uses local storage in your browser to remember your settings, such as your theme and your sign-in session. We do not use advertising cookies.
14. Children
Zim Market is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
15. Changes to this policy
We may update this policy. We will show the new date at the top. Significant changes will be shown in the app.
16. Contact
Email: Cliffmubata@gmail.com
Follow us: Facebook (https://www.facebook.com/profile.php?id=61596090817353) and Instagram (https://www.instagram.com/zim._.market).